A few weeks ago I had the chance to visit several community bank offices to learn more about their services. I had a very UNDERWHELMING experience. I found that everybody I spoke to was very friendly but unable to help me. It seems that they either did not thoroughly understand their service options or they did not know how to explain them to a potential client.
As big banks continue to struggle in being able to make decisions locally that impact the client, community banks continue to let the opportunity to be the financial leader in their communities slip by.